Frequently Asked Questions

Better Resident Experience

CareGenie provides an always-available interface for senior care residents to make requests, get information, and access support services without needing to rely on physical caregivers for every interaction.

CareGenie also can provide reminders to take medications, perform stretches, or engage in other health-promoting activities, enhancing safety and supporting routine care.

Additionally, Alexa's voice-activated technology can allow residents to quickly request help in an emergency or when they need assistance. 

Care Teams Know Before They Go

In today's manual call button or pull-rope model, the Care Team spends time simply getting to the Resident. They then need to determine the need, and assign the Request to the appropriate person or department.

CareGenie streamlines the request capture process and uses AI to further automate request routing.

We conservatively estimate at least 30 minutes of time saved per Care Team member per shift by removing the need for the Request response leader to travel to the Resident and confirm the request.

Unlock Revenue Potential

With limited Care Team resources, Resident requests made by call button or pull-rope can be easily forgotten. This hinders a senior care facility's ability to ascend from baseline SLAs into premium priced service tiers.

By enabling Resident request visibility centrally, routing requests to the right team members, and preserving transaction activities in reports and activity logs, CareGenie provides facility administrators with everything they need to show a history of the types and levels of care provided to Residents.

Grow Through Differentiation

The Senior Care industry is increasingly competitive. Your organization can position itself as being more modern and data-driven, by using voice-assist technology that's already trusted by people of all ages worldwide.

Further expand your value proposition to families by providing select information about Resident request activity.

Peace of Mind for Families

Senior care can be burdensome for families, especially when caring for loved ones with complex medical needs. CareGenie helps reduce some of that strain by enabling seniors to independently access information or request support directly from a centralized system.

This technology helps streamline care, enabling families to balance caregiving with their other responsibilities and have peace of mind knowing their loved ones can access immediate help when needed.

Traditional senior care facilities often rely on manual call buttons or pull ropes near beds, showers, and toilets to request assistance.

CareGenie modernizes this process by leveraging Alexa to allow residents to communicate their needs to caregivers via voice commands. These requests then appear on the care team's mobile devices - allowing them to more easily prioritize and coordinate.

CareGenie technology captures and classifies the requests made by residents. This enables intelligent routing of requests, so that they can be addressed by the right Care Team member at the right time.

This makes your facility more efficient, which in turn translates to better Resident experiences.

CareGenie's web app dashboard shows Resident services information in a single view. Requests, Status, Aging, Type of Request, Which Department, Who's Assigned, etc.

Further, the care team has the ability to select a Request to view details, history, timestamps - with all actions recorded in an audit log for reporting.

The web application also allows facility administrators to configure CareGenie to their unique operational needs.

Members of your Care Team are always on the go. The secure CareGenie mobile app goes with them, providing them a real-time view of all Resident Requests plus essential features like in-app or text message alerts.

CareGenie makes Alexa even more powerful by speaking preconfigured request status updates to Residents. Care Team members can even enter a customized message into the web app or mobile app that Alexa then speaks to the Resident.

CareGenie provides valuable insights that facility administrators can use to better manage their business:

- Requests by type

- Turnaround time

- Care Team performance

- And more...

Configure Your Facility, Rooms, and Pair Devices

Configure according to your physical footprint by adding information about your buildings and rooms. Then associate devices to those rooms. CareGenie does not require resident PHI.

Add and Configure Users, Grant Entitlements

Add users and configure which departments they are associated with (like Housekeeping, Cafeteria, Facilities, etc.). Then configure which buildings they are associated with. At this point, your Care Team is set up to view information that's relevant to them.

Select or Configure Alexa Routines

Choose from our library of Routines or create your own. For example, speaking "Alexa, Code Blue" will automate the creation of a high-priority Request then send text message notifications to all users of a specified type.

Training

We provided train-the-trainer content to customers. Training for Residents is very straightforward: simply speak the request. If you configure Routines or other automations, you simply inform your residents what to say, or provide a printed list of key commands.

Support

If the help content available on the web applications or mobile does not help resolve your question, then you can contact us at support@caregenie.life and we will be in touch with you in one business day or sooner.